1. Refund Eligibility

You may request a refund if:

  • You received a damaged, defective, or incorrect item
  • The product is returned in its original, unused condition and packaging
  • The request is made within 7 days from the date of delivery
  • You provide a valid proof of purchase (e.g., receipt, order number)

Note: Refunds are not available for:

  • Change-of-mind purchases
  • Sale/clearance items
  • Customized or special-order products
  • Items returned after the 7-day period
  • Items not in original condition or missing parts not due to our error

2. How to Request a Refund

  1. Contact us via email at thevintagehour6059@gmail.com or call 011-69849591 within 7 days of receiving the item.
  2. Include your order number, reason for refund, and (if applicable) photos of the issue.
  3. Our customer support team will respond within 1–2 business days with further instructions.
  4. If approved, return the item to the address provided.
  5. Once we receive and inspect the item, we’ll notify you of the refund status.

3. Refund Process

  • If the return is approved, the refund will be issued to your original payment method within 5–7 business days.
  • Shipping fees are non-refundable unless the item was sent in error or was damaged/defective upon arrival.

4. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again
  • Then contact your credit card company or bank (processing time may vary)
  • If you’ve done all of this and still have not received your refund, please contact us again at:

📧 Email: thevintagehour6059@gmail.com
📞 Phone: 011-69849591